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Terms and Conditions

Return Policy

  • All items are sold in “As Is” condition.
  • Vintage pieces may have imperfections due to history.
  • We are happy to provide more information and/or photos upon request.
  • It is the customers responsibility to request additional information in regards to the condition of an item prior to purchase.
  • All special order items are subject to forfeit a store credit in the rare event that an exchange is permitted. 

Approval Policy

  • Any merchandise may be taken or shipped on approval for three days.
  • Approval time begins the day the item is taken from the shop or delivered.
  • The card on file will be charged if not returned on the third day of approval.
  • Please notify the shop within three days otherwise we consider you’re keeping the merchandise.
  • Shipping to the destination and return shipping is the customer’s responsibility.
  • Merchandise must be shipped back to the shop by the third day of the approval.
  • We recommend returned approvals to be shipped via freight line, UPS or Fed Ex insured and professionally packed.
  • Should any damage take place to the merchandise while on approval, the customer will be charged for repair approved by Pieces or for the full amount.
  • We must have a copy of the filled out paperwork with a signature stating the customer takes full responsibility for the product as soon as it leaves the store.

Hold Policy

  • All items may be placed on a 48 hour hold.
  • The hold will be removed without notice after 48 hours.

Payment Policy

  • Please send payments Overnight or 2nd Day Air.
  • Cash and major credit cards are accepted.
  • No tax is charged on items purchased outside of the state of Georgia.

Damage Policy

  • If an item arrives to you with damaged due to shipping, please contact Pieces within 24 hours with images and details.
  • All repairs must be approved by Pieces prior to the repair taking place.

Shipping Policy

  • Lead times and shipping costs are subject to change. 
  • Large items require white glove shipping, inquire for proper quotes prior to purchasing. If no inquiry is made, then shipping charges are subject to change after initial purchase.
  • There will be no shipping when choosing the In Store Pick Up option. 
  • If items purchased are being shipped, please inspect within 48 hours of receiving.
  • If item is damaged, a claim must be filed within 48 hours of receiving item. If claim is filed after 48 hours, potential store credit is then voided. 

Kelly Wearstler Home Collection

  • Kelly Wearstler Home Collection is excluded from all sales, promotions, and designer discounts.
  • Additional regulations apply for rentals and approvals of Kelly Wearstler Home Collection.

    We greatly appreciate your business!